Shipping policy

Shipping / Delivery
Hi you lovley people ☺  We are a very small and grateful business operating from a small Studio in  Windsor Berkshire. Seven Twilights is run by Mum, Daughter and Son. 
 
Please plan ahead and make sure you are able to wait the 3-5 working days processing time on all hand made items. ( 7-10 days for custom orders depending on the lunar cycle) 
We do not work/Ship packages  on Saturdays, Sundays and public holidays. 
We ship on Tuesday and Thursday. Royal mail will scan all your boxes and from then you will get a tracking number to keep an eye on your items. It should arrive within 48 hours. 
Please understand we do not mass produce these items and all items are lovingly made by hand and allot of care and detail go into them, this takes time. We know your excited to receive your items so rest assured it will be to your expectation when you do receive it/them. 
 
HOW MUCH IS POSTAGE AND PACKAGING?
Royal mail track and trace 48 is £5
Upgrade options for priority/tracked and signed for are also available.
HOW LONG WILL MY UK ORDER TAKE TO ARRIVE?
For UK orders, please allow 2-4 working days for standard delivery. Note - We do not ship on  Sundays or Holidays. 
UK priority parcels will take 2-4  business days.
Standard UK orders are shipped via Royal Mail Track 48  small package and will be scanned as delivered at the point of delivery. 
DELIVERY TIMES
2-4 business days for UK
CAN I TRACK MY ORDER?
When you purchase your item, you will get a confirmation email letting you know when it has been sent. Currently we do not offer free UK tracking unless 5 or more items have been ordered or if you have selected this upgrade option. Our Boxes are scanned so we will know when they have arrived with you. 
CAN I RETURN MY ORDER?
Yes, we offer a 30 day returns policy for all items. If you change you mind you can return your items within 30 days for a refund. Shipping is not included. If your item is damaged or broken you can also return within 30 days. Please go to the "contact us" page to let us know and we will send you return shipping details. 
 
©2020 by Seven Twilights
Seven Twilights
seventwilights@gmail.com 
Wood close, Windsor, Sl4 3La